1. Overview
This Refund & Cancellation Policy explains how payments, cancellations, and refunds are handled by Srinikal Global IT Services. By starting a project or making any payment, you agree to this policy.
2. Payment Structure
For all projects, payments are taken in the following stages:
- 50% advance payment before starting the project
- 30% payment during the project (after milestone completion)
- 20% final payment before project delivery
Work will begin only after receiving the advance payment. Final files, source code, or handover will be provided only after full payment.
3. Advance Payment
The advance amount is used for planning, design, and resource allocation. Once the project has started, advance payment is non-refundable.
4. Milestone Payments
Projects are divided into stages (milestones). Once a milestone is completed and shared with the client, that payment becomes non-refundable.
5. Late Payment Policy
Timely payments are essential for uninterrupted project progress. The following terms apply to delayed payments:
- If a milestone payment is delayed by more than 7 business days, work on the project will be paused until payment is received.
- A late payment fee of 2% per month will be applied to outstanding amounts beyond the due date.
- Srinikal Global IT Services reserves the right to suspend access to any deliverables or work-in-progress until all outstanding dues are cleared.
All due dates will be communicated in writing (email or agreement). Verbal agreements will not be considered binding.
6. Project Cancellation
If the client cancels the project:
- Before work starts: Refund may be considered (excluding processing/administrative fees).
- After work starts: No refund for completed work.
- Midway: Client must pay for the work already completed up to the point of cancellation.
7. Client Responsibilities
To ensure smooth project delivery, the client must provide required information, content, and feedback on time and approve work without unnecessary delays. Delays from the client side may affect timelines and will not be eligible for refund.
8. No Guarantee of Results
We deliver services based on agreed scope and requirements. However, we do not guarantee business results (sales, leads, traffic) or approval from third-party platforms. Refunds will not be provided based on these outcomes.
9. Third-Party Services
Costs related to third-party services such as domain registration, hosting, and paid tools or APIs are non-refundable and handled by external providers.
10. Dispute Resolution
We are committed to resolving concerns fairly. The client must raise concerns in writing to info [at] srinikal.com within 14 days. If unresolved, Srinikal will respond within 7 business days with a resolution. Unresolved legal disputes will be subject to the jurisdiction of courts in Hyderabad, Telangana, India. Disputes raised after 30 days from the date of invoice or delivery may not be considered.
11. Exceptional Cases
Refunds may be considered only in rare situations such as duplicate payment or billing errors. All such requests will be reviewed before approval.
12. Refund Processing
Approved refunds will be processed within 7–14 business days and made through the original payment method.
13. Policy Acceptance
By making any payment or using our services, you confirm that you have read this policy and agree to all terms mentioned above.
Contact Us
For any refund or billing-related questions, please reach out to us: